Read the warranty period and shelf life of household products to avoid consumer disputes

3.15 is coming soon. Here, we will discuss the topic of “3·15 We Are in Action” and discuss with you the various problems that arise in home and home decoration consumption. In this issue, we discuss the warranty period and shelf life. Although they are only one word difference, the difference is actually very large. When the merchants promise to provide after-sales service, there are often two concepts of “warranty period” and “shelf life period”, which causes some consumers to have difficulties in the later period of rights protection because they do not understand the situation when signing the contract. What is the difference between this warranty period and the warranty period?

Interpretation

Warranty period: refers to the period of time that the manufacturer promises to provide free repair and maintenance when the product is sold to the consumer and the product is faulty due to quality problems.

Shelf life: refers to the quality guarantee period of the product under normal conditions. The shelf life of the product is provided by the manufacturer and is marked on the product used for a limited time. During the warranty period, the manufacturer of the product is responsible for the quality of the product in accordance with the relevant standards or express guarantees. Sellers can safely sell these products and consumers can use them safely.

Furniture warranty varies from 1 to 5 years

On February 20th, the public Li Yanfen’s shower had problems. I thought that when the merchant promised a 3-year warranty, I asked the dealer to solve the problem. I didn’t expect the shower to be repaired. The maintenance technician actually asked for a certain amount of maintenance. fee. “Don't you say the warranty within 3 years? How do you charge?”

The merchant's answer is that because the product has passed the shelf life, it is subject to maintenance and material costs. Is there a uniform standard for warranty after-sales service for home products and building materials? The reporter visited the home market of the capital for this purpose. The market situation is more chaotic

The reporter learned that each brand in the furniture brand has a slightly different warranty period. Gujiajiao makes a “one-year warranty and a lifetime warranty” on the products sold. After the consumers in Urumqi have more than three guarantees, any during the use period The problem is a firm commitment to provide unpaid services; Federal Furniture proposes that the product will not be available to users due to quality reasons within one year from the date of delivery, and the federal provides free repair, replacement, and return services; soft-packing furniture from the date of delivery After the month, the original quality problem will occur. If it needs to be replaced or returned, the federal will charge a depreciation fee of 1‰ per day from the date of delivery. If the product is damaged due to human reasons, the federal customer is the customer. Provide repair service, only charge the service cost; outside the product warranty period, the product damage caused by any reason, the federal can provide quality low-cost repair service, but will not be replaced or returned, thus seeing the furniture products in the market The warranty period is not uniform.

It is understood that the country currently has no uniform warranty after-sales regulations for the furniture industry. When consumers purchase furniture products, they can sign a furniture sales contract with the merchant and understand the relevant content before signing, so as to protect their rights and interests in time.

In the building materials market, the warranty period of each brand of sanitary products is also uneven. Hengjie sanitary ware products offer five-year free warranty, but some series of products such as stainless steel sink warranty period of 3 years, handle warranty period of 2 years, etc. Are not the same. The reporter came to a "Romon" bathroom store. When asked about the warranty period of a shower, the salesperson promised to provide a two-year warranty. The reporter asked why the warranty card was only one year old. The salesperson explained that the two-year warranty is the after-sales service provided to the customer in the store, and has nothing to do with the manufacturer. This is a verbal commitment and is not written on the warranty card.

Therefore, to remind consumers before the purchase of household items, the warranty service promised by the business can be written in the warranty card must be clearly understood, if you can not fill out, consumers should sign a detailed after-sales contract with the merchant.

In the tile store, the reporter found that most brands have no clear warranty period. According to Dongpeng tile staff, “Because the tile special material itself is strong and durable, there is no warranty service. Generally, after the consumer receives the goods, the goods are found damaged. Dongpeng Tile will replace the product for consumers free of charge. If the product is found to be broken after the paving, it is generally caused by human factors such as improper packaging, and the warranty cannot be replaced free of charge."

Who should I look for beyond the warranty period?

Careful readers find that in the interpretation of these two terms, regardless of the quality of the product or the warranty period, once the product quality problems, the merchants are obliged to provide free repairs for their goods to consumers. There is no clear standard for the home industry, whether it is the warranty period or the shelf life, which has caused many consumers to defend their rights.

So how do you come to defend your rights? The survey shows that there is no specific “three guarantees” regulations for home building materials, and the content of “Product Quality Law” is not perfect. There is no specific provision for the warranty period of products for the home industry. It is recommended that consumers choose a regular home store when purchasing goods. Or brand furniture and building materials, because the goods of the brand merchants have strict control of production and sales by the relevant state departments, plus the quality service management of the regular home store, which determines the quality of the products themselves and the satisfaction of after-sales service.

Secondly, you must ask for the warranty card when you purchase the product. After carefully reading the relevant after-sales terms, fill in the warranty card according to the corresponding terms. If the merchant gives more after-sales commitments, it must also be recorded on the warranty card, so that in the future the product has problems, the merchant shirks responsibility to refuse repair.

Summary: The home warranty period is the same as the shelf life, and should be protected. If the dispute is caused by quality problems, the merchant should be responsible for it, and the repair should not be charged. At the same time, I hope that relevant departments can improve the legislation as soon as possible so that consumers can protect their rights.

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