The finished furniture in the store does not meet the requirements of the home room. What should I do? In order to meet the needs of consumers, the term "customized furniture" has become a popular term in the furniture market and has developed rapidly in recent years. However, due to the lack of uniform national or industry standards for custom-made furniture services, it is necessary to make full use of the room space and tailor a set of furniture suitable for oneself, but it is often cut corners; if you want to properly defend your rights and return furniture, the manufacturers will customize Furniture is not a finished furniture, and it is not retired."
The reporter's investigation found that although the custom-made furniture that is popular among many young white-collar workers can meet the diverse individual needs, due to the lack of standardization in the customization process, consumers' rights and interests are often not guaranteed once problems arise.
Custom furniture encounters overlord terms
Recently, Ms. Chen, a citizen of Kunming, purchased the custom wooden bed and found that the actual size and the contract were seriously inconsistent when she installed the product. Ms. Chen felt that she was very angry and asked for a return in a rage. The store’s request for Ms. Chen was resolutely rejected. And insist that custom furniture is different from ordinary finished furniture, will not be returned.
Mr. Zhu customized the cabinets in a brand cabinet store. After the handles, countertops, etc. were selected according to their requirements, the total price of the cabinets was 23,600 yuan. Mr. Zhu paid a deposit of 7,000 yuan according to the requirements of the store. The next day, the staff measured the specific size at Mr. Zhu’s home, and Mr. Zhu paid the full amount.
However, within two days, the brand cabinet store suddenly informed Mr. Zhu to go to the store to select the countertop. Subsequently, the staff said that the materials used to make the cabinet changed, and Mr. Zhu paid another 6,000 yuan.
Mr. Zhu found that his custom-made cabinets actually had two quotations, and the two quotations were different. Mr. Zhu was very dissatisfied with this practice of the store and complained to the industrial and commercial department in a rage. After investigation, the store admitted that it was a work mistake, and the material quotation was wrong. Under the mediation of the staff of the industrial and commercial departments, the store only ordered cabinets for Mr. Zhu at the initial price.
Selling custom furniture
The reporter visited a number of furniture plazas in Kunming and found that there are not a few merchants selling custom furniture. In the Huayang Home Plaza on Guanyu Road, several shops have produced the slogan of “custom furnitureâ€. Some clerk who sells finished furniture, when they heard that the reporter wanted to tailor the furniture, they said that they could contact the manufacturer to customize the furniture.
In a furniture store allegedly crafted entirely by Italian designers, several shop assistants are passionate about introducing the situation to two young people who come to buy furniture. The clerk was full of English and heard the young people in the clouds.
For the clerk's remarks, Mr. Liao, the industry insider, said that most of them are gimmicks. In the end, the most concerned about custom furniture is the wood and hardware used. As for the professional terms in the clerk's mouth, it is just some English abbreviation of hardware accessories.
In another chain of furniture stores, listening to customers saying that they want to customize a wardrobe, the salesperson quickly took out the quotation and attracted customers with low prices: "We are doing activities recently, the 18mm thick Jilin Sengong dew sale price is 138 yuan per square meter, 118 yuan for 9 mm thick, 168 yuan for 25 mm thick." The price is similar to a finished wardrobe.
When I heard this price, the customer was quite a bit heart-warming. To count it, to make a 2m x 2.1m wardrobe, it only cost more than 2,000 yuan, even cheaper than a finished wardrobe.
“In fact, the total price of custom furniture already includes the actual amount of materials used and the cost of accessories, as well as the area of ​​materials used for shelves and shelves.†Mr. Liao said that according to the area of ​​expansion of custom furniture materials used. , to make a 2 m × 2.1 m cabinet, the price will definitely exceed 3,000 yuan. This does not include the cost of accessories. Metal fasteners, rails, hinges, etc. for the shelves are charged separately.
The reporter checked a few sheets of the book that had been booked in the store. Apart from a design drawing and corresponding sheet data, the contents were written very simply. "The thickness of the wooden board used inside is different from that of the outside. The hardware parts of different parts are also different. There is no clear written inside. Even if the consumers are serious about pursuing it, because there is no corresponding contract specification, there is no air interface. "," said Mr. Liao.
“After the furniture is made, can you tell me the material of each piece?†Faced with such a request, almost all the stores shook their heads and said it was difficult to do.
As for after-sales service, most of the stores said that all customized furniture will be measured by the designer before the production, and the drawings will be faxed or emailed to the customer for confirmation, so in general, "customized products are not returned. ."
“Customized furniture will be scrapped once it is returned.†A person in charge of the furniture store, who asked not to be named, told reporters that it is impossible to tailor the furniture according to the special needs of consumers. Sell ​​it to others.
Customized furniture lacks standard rights
The Consumers Association of Yunnan Province reminds the public that custom furniture is different from ordinary finished furniture and has special characteristics. At present, the custom furniture service lacks a unified national or industry standard, and there is less "ruler" in dealing with consumer disputes. In particular, before accepting custom furniture service orders, the operator generally requires the consumer to make a full advance payment or pay a deposit in a certain proportion. If the two parties do not make detailed arrangements on the important contents of the furniture, such as size, price, material, etc., the operator does not have According to the relevant requirements, the "Furniture Product Instruction Manual" is provided to consumers. Once a consumer dispute arises, it is difficult for consumers to return the purchase price.
Why is it difficult to introduce industry standards? According to industry analysts, there are many types of products for custom furniture companies. Each product has its own uniqueness and cannot be generalized. In addition, custom furniture companies are “youngâ€, without their own industry associations, and also for the custom furniture industry. The standard is "difficult to produce." Therefore, consumers need to be familiar with relevant quality standards before customizing, follow the advice of professionals, and ensure the quality of customized furniture while pursuing individuality. Consumers should pay attention to the following principles: choose a custom furniture company to listen more and understand more, and sign a detailed contract. The drawings should indicate the base material, color, size, etc. of the furniture; after the furniture is finished, it must be inspected, and the use of all kinds of materials is confirmed, and a final payment is made after the inspection is confirmed to ensure that there is no problem. In the event of a dispute, rights can be defended through a contract.
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