If you are not satisfied, you can return the goods, return more and less, 30 days without reason to return. On the surface, there are more and more return rules that are beneficial to consumers, but in actual operation, you may encounter troubles like Miss Xu below. So it is very important to read the subtext behind the merchant return rules.
Last weekend, Xiao Xu, who was preparing to stay in the new home, had a depressed thing: she was too big for the living room sofa from Shanghai IKEA to move into the door. She wants to take out the packaging and try it out. The other party said that if the package is removed, it will affect the second sale. If it is not moved, it will not be returned. In desperation, she had to let the courier company return as it was. One by one, she not only paid 400 yuan for transportation, but also had to take a small ticket to Shanghai to get a refund.
"I thought that the sofa could be returned smoothly as long as it didn't affect their next sale. I don't think they called 'as long as the packaging and products are not damaged and keep the original shape when they are sold'. It can't be removed even after the split! I don't even think I have to go to Shanghai again. I can get a refund at a glance." Miss Xu said that when the order was placed, the merchant's return rules were too simple to eat.
The following fans of furniture summarize three common return commitments, and their subtext, to help everyone polish their eyes and take care.
1, return commitment: 30 days of serious quality problems can be returned
Subtext: Whether it is a serious quality problem, the merchant has the final say, can repair the first repair and then say
Case
Akirajing tossed her bookcase for two weeks in September, because the Chinese bookcase door that was sent to her home for less than two days was deformed several times. She took the three-pack promise of the furniture store "has serious quality problems within 30 days to return" to go to the merchant to return the goods, the reply is "the door can be repaired, not to mention only the frame is scattered, can not be used is considered Serious quality problems."
Akirajing and the business have argued for nearly two weeks, and the two sides finally reached an agreement that Akirajing will pay the freight and the merchant agrees to return the full amount.
Experience sharing
Akirajing summed up the experience afterwards and said that he bought the inferior furniture when he was cheap. In fact, price is not the main factor to measure the quality of furniture, and cheap is not necessarily good. Buying poor quality furniture and encountering bad business negotiations, the best way is to be the same as Akirajing, and strive to ask third parties (shopping, business and industry departments) to help solve.
2, return commitment: the remaining products within 30 days without damage, not soaked with the original packaging before returning
Subtext: 30 days refers to 30 days after ordering, not 30 days after delivery.
Case
This is a difficult return incident encountered by the netizens on the 19th floor. She booked a batch of ceramic tiles in a group buying event in July. In mid-October, talk to the merchant about the design and ask for delivery. After waiting for a few days for the tiles to be completely posted, she called to ask for the extra tiles to be returned. The answer was: “Return notes†stated that “the remaining products are not damaged within 30 days, not soaked and the original packaging is available. Return, otherwise it will not be returned." Her order in July has exceeded the return period of 30 days, and the merchants have no products in the same batch. The returned tiles cannot be sold with other products due to problems such as color difference. Can't return.
Experience sharing
The tiles are not damaged and do not affect the next sale, and the return is requested within 30 days after delivery, but the merchant refuses to return the goods on the grounds that the order is placed for more than 30 days. This kind of thing is probably not only encountered by netizens, but after all, many consumers purchase tiles in advance through group purchases and activities.
When purchasing ceramic tiles, flooring and other building materials in advance, please pay attention to the idea of ​​“returning more and lessâ€, and calculate the required quantity as accurately as possible. In order to avoid the time difference between the ordering period and the delivery period, it is impossible to return the goods. The merchant's sales order states that it can be returned "in a few months."
3, return commitment: 30 days can be returned without reason
Subtext: Customized products are not included in the return
Case
Netizen candexpo bought a set of furniture including sofas and coffee tables in a large home shopping mall in Hangzhou, and paid the full amount, because the sales staff told her that "there is no reason to return within 30 days of the mall." After returning home and thinking about it again, she negotiated with the merchant to change the sofa into leather, slightly changed the coffee table, and reconfirmed that "there can be no reason to return within 30 days."
On the second weekend, she found that the same brand of furniture in another mall was a few thousand dollars cheaper than the one she bought. When she wanted to find the original merchant return, she encountered a difficult return process. The merchant first disagreed with the return of the goods as "customized goods for the leather", and later said that the salesman's verbal return promises have no legal effect. Finally, after repeated negotiations, candexpo paid a refund of 500 yuan and then refunded the refund.
Experience sharing
There are many similar return rules that look glamorous and actually equal to a piece of paper. For example, there is no reason to return the deposit in 7 days. When the money is returned on the seventh day, the product will be told according to your requirements. Customized products cannot be sold. Other consumers, so this loss is borne by the consumer.
The verbal promise of blind letter "no reason to return" is useless, and it is most important to see the return policy. If the merchant proposes that the customized product is not included in the return, it is important to know whether the one you bought is a custom product (it is best to write this on the sales slip).
Travel Laptop Bag,Laptop Bag,Zipper Computer Bag,Multifunctional Business Bag, Dry and wet separation bag
Dongguan Jinying Handbags Co.,Ltd , https://www.jinyingfashionbag.com