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With the improvement of consumers' living standards and different requirements for living environment, personalized custom furniture has become the choice of more and more consumers. However, the current custom furniture market lacks uniform national or industry standards, and the customization process has not been standardized, resulting in frequent consumer complaints.
In June, Chen Liping, a citizen of Changzhi City, purchased more than 20,000 yuan of furniture, including 14 desks, wardrobes, TV cabinets, and balcony cabinets. Ms. Chen said that after signing the contract with the seller, the other party sent the designer three times to measure the door and agreed on the delivery time. But when the goods were delivered to the door, she found that the 14 pieces of furniture were not as good as they were installed.
In Ms. Chen’s home, a cabinet that was originally intended to be installed on a balcony was designed to open the door on both sides. The goods were delivered. Not only did one door open, but also the size of the length, width and height, which could not be installed. The original design of the cabinet is in a "concave" space. The depth cannot exceed one beam, but the actual wardrobe is more than the beam. The cabinet that is intended to be installed at the top of the wardrobe cannot be installed. A desk on the window sill can only be put in, but after it is put in, because the wall is not right angle, the drawer will touch the wall; in addition, after the TV cabinet is installed, the original socket is blocked; Can be installed, but there are two or three centimeters of gaps with the original space.
It is understood that the details of furniture customization work are intricate, from the consumer orders, organization of production, distribution, door-to-door installation and after-sales service and other links must be interlocked, and the plate, parts and hardware involved in the product customization process are extremely numerous. It is very easy to make mistakes. Due to the uniqueness of the custom furniture, every detail of the furniture is determined according to the customer's needs. In case of problems, it is very difficult to return.
“Customized furniture will be scrapped once it is returned.†A person in charge of the furniture factory, who asked not to be named, said that because the furniture was made according to the special needs of consumers, it was highly targeted and not good for sale. Others, so most manufacturers are reluctant to accept returns, and often take the form of price cuts to "flatten" the trouble.
At present, the standards and specifications of custom furniture are still not perfect, and there is no uniform industry standard. According to industry insiders, the reason why the custom furniture industry standard is difficult to introduce is because there are many kinds of customized furniture products. The customized furniture is very individual and cannot be planned with uniform standards. In addition, the custom furniture enterprises are still very young, there is no corresponding The management of the association has also caused related problems.
Industry insiders reminded that the current custom furniture market is facing problems such as imperfect after-sales protection and lack of industry standards. Therefore, consumers should be familiar with the relevant quality standards before customization, and ensure the quality of customized furniture while pursuing individuality: we should try to have a detailed understanding of the custom furniture company; the selection of materials, color, size, contract content and drawings It should be clearly marked; determine the correct use of the various materials, and keep a final payment after the inspection to ensure that there is no problem. Consumers should be extra cautious when signing an order contract. They should read each clause in detail and find out that there are any defects that should be clearly asked and written to facilitate future rights protection.
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